Accessibility Services

Vibrant Music Hall strives to make our venue and live experiences inclusive and accessible. For more questions, or information not mentioned below, don't hesitate to get in touch with us at 515.425.6627 on Wednesdays from 11-5 PM or email us anytime at us.accessibility@livenation.com with Vibrant Music Hall and your show in the subject line.

Arrival & Accessible Entrances:

At Vibrant Music Hall, our main entrance is fully accessible. For VIP ticket holders, the Red Room entrance does not have a push-to-open activation switch. If you require an accessible entrance, please use the main entrance and a member of the guest services staff can assist you to the VIP area.

Restrooms:

Accessible restrooms are located on the main level between the coat check and the box office and the second level near the water fountains at the end of the hall. All accessible restrooms are single-user and first come, first served.

Ticketing:

Tickets located in our accessible section can be purchased online via www.vibrantmusichall.com. You do not need to call the box office to place an order, as all of our accessible tickets are available online.

Our accessible seating areas can reach capacity early and may vary by show. Our accessible section in General Admission is on the main level on a raised platform with a ramp leading up to the platform. In our mezzanine area, various accessible seated sections are located throughout, and all are accessible with elevator access.

To find tickets in the accessible seating areas at Vibrant Music Hall, select the show you are planning to attend, then select the Filters icon on the upper right of the page where you see available tickets, and select Show Accessible Tickets. You will be shown your seat location once the ticket is selected.  

Accessible Parking:

Accessible Parking is located throughout the Vibrant Music Hall parking lots. Let the parking staff know that you need accessible parking, and they will direct you to these spaces. We are a cashless facility and will only accept credit/debit and/or mobile pay.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. If you do not have a container with a name on it, we may request documentation that allows us to confirm the need for this medication as you enter the venue. Please only bring what is required for the duration of the event. We cannot store any type of medication. Over-the-counter medication must be in its original packaging.

Dietary needs:

Vibrant Music Hall takes pride in offering a variety of choices for guests with special dietary needs. You may request to speak with a member of our Food & Beverage team with specific questions or concerns. While we will make reasonable efforts to accommodate dietary requests, we cannot guarantee that they will be able to meet all requests.

Service Animals:

At Vibrant Music Hall, we have specific guidelines to ensure all guests and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service animals must be housebroken. Service animals are required to behave and not repeatedly bark, growl, jump up on, or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title II and Title III of the ADA. This also applies to the other species of animals wild or domestic, trained, or untrained. The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs or tables in our food and beverage locations. Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations.

Please contact a member of the guest services team if your service animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest services team.

Sensory Bags:

Our sensory bags are designed to help various sensory needs in both adults and children. To check out a sensory bag, please visit our guest services podium in the lobby. Our sensory bags include noise-reducing headphones, strobe glasses, fidget tools, and more!

Sign Language Interpretation:

Vibrant Music Hall offers sign language interpretation upon request only. Requests for interpreters must be received at least two weeks before the event date.  

Please make your request by emailing us.accessibility@livenation.com with Vibrant Music Hall and your show in the subject line and include how many in your party need interpretation and the ticket type you have. Interpretation requests are subject to the availability of an interpreter.

Mobility Storage:

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.